Privacy Policy

Privacy Policy for Mayllon-360

At Mayllon-360, accessible from mayllon360.com, one of our main priorities is the privacy of our visitors and users. This Privacy Policy document contains types of information that is collected and recorded by Mayllon-360 and how we use it.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our service to you:

Personal Data:

• Account Information: Name, email address, phone number, date of birth, gender, blood group
• Health Information: Medical history, prescriptions, lab reports, vitals, symptoms, allergies
• Payment Information: Payment method details, transaction history (processed securely through payment gateways)
• Location Data: GPS location (only when you use location-based services like finding nearby doctors/pharmacies)
• Device Information: IP address, browser type, device type, operating system

Usage Data:

• Pages visited, time spent, features used
• Search queries, appointment bookings, medicine orders
• Interaction with healthcare providers on our platform

2. How We Use Your Information

• To provide, maintain, and improve our healthcare services
• To facilitate appointments, consultations, and prescriptions
• To process payments and prevent fraud
• To send important notifications about appointments, test results, and health reminders
• To personalize your experience and provide relevant health recommendations
• To analyze usage patterns and improve our platform
• To comply with legal obligations and enforce our terms

3. Data Sharing and Disclosure

We do NOT sell your personal or health data to third parties. We may share your information only in the following circumstances:

• Healthcare Providers: With doctors, labs, pharmacies you choose to consult or order from (with your consent)
• Service Providers: With payment processors, SMS/email providers, cloud storage (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or government regulations
• Emergency Situations: To protect your vital interests in medical emergencies

4. Data Security

We implement industry-standard security measures to protect your data:

• 256-bit SSL/TLS encryption for data transmission
• Encrypted storage for sensitive health information
• Regular security audits and vulnerability assessments
• Role-based access controls for our staff
• Two-factor authentication for account security
• HIPAA-compliant data handling practices

5. Your Rights and Choices

• Access: You can access and download your data anytime from your account
• Correction: You can update your personal information in account settings
• Deletion: You can request account deletion (some data may be retained for legal compliance)
• Data Portability: You can export your health records in standard formats
• Consent Withdrawal: You can withdraw consent for data sharing with specific providers
• Marketing Opt-out: You can unsubscribe from promotional emails anytime

6. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in and remember your preferences
• Analyze site traffic and user behavior (using Google Analytics)
• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit some features.

7. Children's Privacy

Our service is not intended for children under 13 years old. If you are a parent/guardian managing health records for your child, you are responsible for the data you provide about them.

8. Data Retention

We retain your personal data as long as your account is active or as needed to provide services. Health records may be retained for longer periods as required by medical record retention laws (typically 7-10 years).

9. International Data Transfers

Your data is primarily stored in India. If we transfer data internationally, we ensure adequate safeguards are in place as per applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of our services after changes indicates acceptance of the updated policy.