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Grievance Redressal Policy
Your concerns matter to us - here's how we address them
Our Commitment
At Mayllon 360, we are committed to providing excellent healthcare services. We value your feedback and have established a comprehensive grievance redressal mechanism to address any concerns or complaints you may have regarding our services.
Grievance Resolution Process
1
Submit Your Complaint
Report your grievance through any of our available channels
2
Acknowledgment (24 hours)
We acknowledge your complaint within 24 hours with a ticket number
3
Investigation (3-7 days)
Our team investigates and works towards a resolution
4
Resolution & Closure
We provide a resolution and close the complaint with your satisfaction
How to File a Grievance
Email Support
grievance@mayllon360.com
Phone Support
+91-8653831302
Types of Grievances We Handle
- Service quality issues
- Appointment scheduling problems
- Payment and billing concerns
- Technical platform issues
- Privacy and data concerns
- Medicine delivery issues
- Lab test related problems
- Doctor consultation issues